NCpedia Chat User's Guide and Etiquette

Librarians from the Government & Heritage Library at the State Library of North Carolina provide support for the development and maintenance of NCpedia, and they also provide research support for NCpedia users. Research and reference assistance is provided through support features, like Comments, email and live chat. 

Please note that the content of chats and emails is subject to the Public Records Law of North Carolina.

Please help us help you and all visitors who need our assistance by following these chat guidelines and etiquette tips:

  • Chat is communication with a real, live librarian! There are no robots or chatbots on this site.
  • In order to help us with your research needs, please be as specific as you can about what you are looking for. If your inquiry concerns a school assignment, sharing the assignment with the chat librarian can help us direct you to answers or resources more efficiently.
  • We are only able to assist with inquiries about North Carolina. We are unable to answer questions about other states/locations, personal questions, tell your fortune, or respond to other cool non-North Carolina questions. Try your local public library or Siri/Alexa/Google for those things.
  • If your question requires more in-depth research assistance, we may ask for your contact information to follow up with you after investigating your inquiry further.  You may also contact us via email or telephone at the following:

                Email: slnc.reference@ncdcr.gov

                Telephone: 919-814-6790

  • Please be courteous and respectful. Librarians will terminate chats if language is inappropriate, abusive, or disrespectful. Use of abusive or offensive language may cause your location to be blocked from NCpedia chat.

Thank you for visiting NCpedia and we look forward to seeing you online!

Authors: 

Comments

Comment: 

MY GREAT GREAT GRAN WAS BORN IN HALIFAX, HALIFAX CO,NC AND DIED IN PAMLICO CO,NC AND HER BIRTH CERTIFICATE SAYS HER DADDY WAS JOHN CROWELL,I UNDERSTAN SHE WAS BOEN AROUND 1858 AND THE JOHN CROWELL DIED IN 1830, MAYBE THE DATES ,COULD BE WRONG, HOW MANY JOHN CROWELL WAS THERE IN 1858.

Comment: 

my question was john crowell,indian agent ,and congressman from halifax,nc,could be the same john crowell,. father of my great great grandmother born in pamlico co,bayboro in about 1858,.she was an indian born with unknown mother. please help!

Comment: 

hello, my great,great grandmother name is della crowell,her father name was john crowell from halifax co,nc ,she was born 1858,her mother was unknown. can you help me find out if this is the same john crowell that was an indian agent. my great grand was an indian woman,please help me with this, thank you!

Comment: 

Hey there. My name is SR ( well actually those are my initals but I don't want to tell my real name). I have a problem to discuss. When I press enter to send my message at the "Ask a librairian" chat, it does not work. Please fix it ASAP( As soon as possible). I really want to chat with you, but it does not work. Fix. Thanks.

Comment: 

Hi again. This is SR, as you probably know from all the previous chats I had with you, but the ´Ask a Librarian "chat is not working again. Every time I press enter to send, it does not work. Please try to fix it. Thank you very much for your support about helping us with NCpedia.
Sincerly, SR

Comment: 

Hello. I am SR. From the past few weeks I have been trying to chat with a librarian, but when I press enter to send, it does not send. I just want to know why this is happening. I love chatting and finding information on NCpedia with you guys, but now it does not work. Please try to fix this so I can chat. Thanks
-SR(Saanvi Rao)

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